At Fashiondrapes, managed by Zyntra Fashion Private Limited, our goal is to provide a seamless and convenient shopping journey for every customer. Within this policy, the terms “we,” “us,” and “our” indicate Zyntra Fashion Private Limited, while “you,” “your,” and “user” represent our customers. By placing an order through our platform, you acknowledge and accept the return and refund terms mentioned below. In case you need to return a product, the following guidelines explain the process in a simple and transparent manner. 

Eligibility for Returns 

Products must remain unused, unwashed, and in their original condition, including all attached tags, labels, and packaging. 

All tags, labels, and original packaging materials must be returned exactly as received. 
Items that have been worn, washed, or modified in any manner will not qualify for a return. 
Return requests should be raised within 48 hours from the time of delivery. To begin the return process, please contact our customer support team within this specified duration. 
Any product that does not comply with these conditions will not be considered eligible for return. 

How to Initiate a Return 

Step 1: Submit a Request 

Send an email with your Order ID and the reason for return to zyntrafashionprivatelimited@gmail.com. 

Step 2: Provide Supporting Images 

If the product is defective, damaged, or incorrect, include clear images highlighting the issue to speed up the review process. 

Step 3: Follow Given Instructions 

After your request is approved, we will share detailed instructions on how to proceed with the return. 

Please note that we hold the right to decline any return request that does not adhere to our stated conditions. 

Refund Process & Timeline 

After we receive the returned item, it will be carefully examined by our team to verify that it satisfies the return requirements. You will be informed regarding the approval or rejection of your refund request. If the return is approved, the refund amount will be initiated and credited to your original mode of payment within 5–7 business days. A confirmation email will be sent to notify you once the refund has been successfully processed. 

Partial Refund Guidelines 

If a returned item meets only part of the return conditions (such as slight damage or incomplete packaging), a partial refund may be issued based on our evaluation and discretion. 
 

Damaged, Defective, or Wrong Product 

In case you receive a product that is damaged, faulty, or different from what was ordered, you must raise a return request within 48 hours of delivery. Please share clear photos or videos of the issue through email so that we can review and resolve the concern quickly. 

Need Assistance? 

For any queries or help regarding returns or refunds, you can contact our customer support team at zyntrafashionprivatelimited@gmail.com. 

Thank you for choosing Fashiondrapes. We truly value your trust and remain committed to delivering a reliable and satisfying shopping experience.